This is the official account deletion request page for Frozen Gems, published by Oxofoxo Studio. If you created an account in the game, you can request deletion of your account and associated personal data from here.
After successful verification and approval of your request, we will delete the Frozen Gems account associated with the information you provide, along with related personal data used to operate that account, unless retention is required for legal, security, or fraud-prevention reasons.
Some limited data may be retained for a period of time where necessary for:
Any retained information is kept only where reasonably necessary and allowed by applicable requirements.
Submitting a deletion request may permanently remove access to your account and any related progress, game-related profile information, or connected features associated with that account.
Account deletion requests are handled manually after verification.
Deleted account access may not be recoverable once the request is completed.
If you need support regarding your Frozen Gems account or your deletion request, please contact us directly:
Email: support@oxofoxo.com
Please make sure your message includes enough information for us to identify your account quickly.